Politique de remboursement
Returns
You have 30 days from the day your order arrives to ask for a return. This sits on top of the 14-day right of withdrawal that European law gives you: whichever is more favourable to you applies.
Write to us before sending anything back, at baderinho05@gmail.com. Most problems are solved without a return, and an unannounced parcel can get lost.
For a return to be accepted the ring should come back:
- in good condition, without heavy damage
- without deep scratches, dents or signs of misuse
- with its box and everything that came with it
- with the order number or proof of purchase
Trying the ring on to check the fit is fine. Normal light use during the return window does not void your return.
Wrong size
Write to us before sending the ring back. Sizing is the most common reason people get in touch, and there is often a quicker way out than a return. Send your order number and the size you need.
Damaged, faulty or wrong item
Check the parcel when it arrives. If the ring is damaged, faulty, or is not what you ordered, write within 48 hours of delivery with your order number and clear photos or a short video. If the fault is ours we put it right at no cost to you.
This is separate from, and does not limit, the two-year legal guarantee of conformity that European law gives you.
Cancelling an order
You can cancel while the order is still being prepared. Once it has been handed to the courier we can no longer stop or reroute it: wait for delivery and then start a return.
Return shipping
Return shipping is free. Write to us first and we send you the instructions and the label. Do not send a parcel back before you have heard from us.
Refunds
Once the ring is back and checked, we refund to the original payment method. Banks usually need a few working days to show it. We email you either way, including if the return is refused, with the reason.
Questions
baderinho05@gmail.com, with your order number.